Herbal Lip Balm

Shipping Policy

All orders are processed and shipped from Harker Heights, Texas within 3–5 business days (excluding weekends and holidays). Processing times may be extended during peak seasons or product restocks, as our items are handcrafted in small batches to ensure freshness and quality.

Domestic Shipping

We currently ship within the United States only. Shipping rates are calculated at checkout based on weight and destination. Orders are shipped via USPS or UPS with tracking provided once your order is fulfilled.

Local Pickup (Harker Heights, TX)

Local pickup is available for nearby customers. Pickup location and time details will be revealed after purchase in your order confirmation email. Please present your order confirmation at pickup.

Delivery Times

Estimated delivery:

• Standard Shipping: 3–7 business days after processing

• Expedited Shipping (if available): 2–3 business days

Once shipped, Sascha’s Roots is not responsible for delays, lost, or stolen packages. Please contact the carrier directly if tracking shows your order as delivered but you haven’t received it.

Order Issues or Address Errors

If you notice an error in your shipping address, contact us immediately at saschasroots@gmail.com. We’re unable to change addresses once an order has shipped.

Tracking Your Order

You’ll receive a shipping confirmation email with a tracking number once your order is on its way. Please allow up to 24 hours for tracking updates.

Return & Refund Policy

At Sascha’s Roots, we take pride in creating high-quality, all-natural skincare products made in small batches with care. Due to the nature of our handmade products, we cannot accept returns or exchanges once an item has been opened or used.

Returns

• We only accept returns on unopened, unused products within 7 days of delivery.

• To be eligible for a return, your item must be in its original packaging and in the same condition you received it.

  
  

Refunds

• Once your return is received and inspected, we’ll notify you by email.

• If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5–7 business days.

• Original shipping costs are non-refundable.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 3 days of delivery with your order number and photos of the product and packaging. We’ll replace or refund the item promptly.

Non-Returnable Items

Because our products are natural and handcrafted, we cannot accept returns or issue refunds for:

• Opened or used items

• Sale or promotional items

• Custom or made-to-order products

Allergy Disclaimer

Our products are made with natural ingredients. Please read all ingredient lists carefully and perform a patch test before use. We cannot offer refunds for skin sensitivities or allergic reactions.

Contact Us

For return or refund inquiries, please email us at saschasroots@gmail.com with your order number and details. We’re happy to help resolve any concerns and ensure you have a positive experience with Sascha's Roots.