Shipping Policy
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Shipping Policy
All orders are processed and shipped from Harker Heights, Texas within 3–5 business days (excluding weekends and holidays). Processing times may be extended during peak seasons or product restocks, as our items are handcrafted in small batches to ensure freshness and quality.
Domestic Shipping
We currently ship within the United States only. Shipping rates are calculated at checkout based on weight and destination. Orders are shipped via USPS or UPS with tracking provided once your order is fulfilled.
Local Pickup (Harker Heights, TX)
Local pickup is available for nearby customers. Pickup location and time details will be revealed after purchase in your order confirmation email. Please present your order confirmation at pickup.
Delivery Times
Estimated delivery:
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Standard Shipping: 3–7 business days after processing
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Expedited Shipping (if available): 2–3 business days
Once shipped, Sascha’s Roots is not responsible for delays, lost, or stolen packages. Please contact the carrier directly if tracking shows your order as delivered but you haven’t received it.
Order Issues or Address Errors
If you notice an error in your shipping address, contact us immediately at saschasroots@gmail.com. We’re unable to change addresses once an order has shipped.
Tracking Your Order
You’ll receive a shipping confirmation email with a tracking number once your order is on its way. Please allow up to 24 hours for tracking updates.
What to include in the Shipping Policy
Generally speaking, a Shipping Policy often addresses these types of issues: the timeframe for processing orders; the shipping costs; different domestic and international shipping solutions; potential service interruptions; and much, much more.