Refund Policy

Return & Refund Policy

At Sascha’s Roots, we take pride in creating high-quality, all-natural skincare products made in small batches with care. Due to the nature of our handmade products, we cannot accept returns or exchanges once an item has been opened or used.

Returns

• We only accept returns on unopened, unused products within 7 days of delivery.

• To be eligible for a return, your item must be in its original packaging and in the same condition you received it.

• Customers are responsible for return shipping costs unless the return is due to our error.

Refunds

• Once your return is received and inspected, we’ll notify you by email.

• If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5–7 business days.

• Original shipping costs are non-refundable.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 3 days of delivery with your order number and photos of the product and packaging. We’ll replace or refund the item promptly.

Non-Returnable Items

Because our products are natural and handcrafted, we cannot accept returns or issue refunds for:

• Opened or used items

• Sale or promotional items

• Custom or made-to-order products

Allergy Disclaimer

Our products are made with natural ingredients. Please read all ingredient lists carefully and perform a patch test before use. We cannot offer refunds for skin sensitivities or allergic reactions.

Contact Us

For return or refund inquiries, please email us at saschasroots@gmail.com with your order number and details. We’re happy to help resolve any concerns and ensure you have a positive experience with Sascha's Roots.